IT Helpdesk Support
Must have skills
Job description for IT Helpdesk Support at Bhavyam Infotech
Responsibilities
- Provide technical support to end users on their daily IT usage problem
- Adhere to the provided Service Level Agreements (SLAs)
Job Type: Full-time
Salary: $2,500.00 - $3,500.00 per month
Requirements
- Nitec/Diploma/Degree in Information Technology or Computer Studies or equivalent
- At least 3 years relevant experience in providing technical support / Helpdesk Engineer function.
- Good Interpersonal Skills and Customer Service Skills
- Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems (Windows 7/10) and Mac OS
- Proficient in MS Office applications (Office 365/2012/2016)
- Good knowledge of security suites (Symantec/McAfee/TrendMicro)
- Ability to handle basic network problem determination
- Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers)
- Willing to learn attitude and adapt to the changing IT environment
- Ability to prioritize workload and schedule appointment with customers
- Must be a team player
Report This Job
