Job description for Information Technology Officer at Patec
- Responsibilities:
- IT Helpdesk & Corporate Support (~20%)
- Provide Level 1 IT support for Corporate Office users (~35 users)
- Manage user provisioning, device setup, access rights, and asset tracking
- Troubleshoot common issues (M365, endpoints, printers)
- Escalate complex infrastructure issues to central IT or vendors
- Maintain structured ticket logs and monthly support reporting
Data Governance & Quality (~20%)
- Support structured data quality assessments across corporate and plant systems
- Coordinate with data owners to maintain master data integrity
- Maintain enterprise data standards, dictionaries, and validation rules
- Support digitization of manual data capture processes
- Identify and document systems of record for key operational data
- Work on digitization of data
Process Automation (~40%)
- Document and map repetitive/manual processes across plants and corporate functions
- Identify and prioritize automation opportunities
- Develop and maintain low-code/RPA workflows
- Test, deploy, and monitor automation performance
- Maintain automation inventory and quantify efficiency gains
- Track and report time savings and error reduction
- Continuously refine deployed automations
Applied AI / ML Support (~20%)
- Prepare structured datasets for AI/ML use cases
- Perform exploratory data analysis (EDA)
- Manage and maintain ETL/ELT pipelines for centralized data preparation
- Support development, testing, and monitoring of predictive/prescriptive models
- Document model performance and improvement opportunities
Requirements:
Education
•Degree in Information Systems, Computer Science, Data Analytics, or related field
Technical Skills
•Working knowledge of SQL, Python or R
•Familiarity with JavaScript, HTML, CSS (basic level)
•Experience with Power BI or similar visualization tools
•Exposure to low-code automation tools (Power Automate, UiPath, etc.)
•Understanding of data governance and data lifecycle principles
•Strong documentation discipline
•Helpdesk Technical Skills
•Windows 10/11 troubleshooting
•Microsoft 365 administration and support
•Email configuration and troubleshooting
•End-user device and peripheral support
•Basic network connectivity troubleshooting
•User and access management
•Shared drive and permission management