Job description for Housekeeping Team Leader at Worldwide Hotels Group
Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.
The Housekeeping Team Leader, under the guidance of the Executive Housekeeper or a designated superior, is responsible for leading a team of room and public area attendants. Their primary responsibility is to ensure that all daily operations uphold the highest standards of cleanliness and guest satisfaction.
Job Description
- Train and support a team of attendants, fostering a positive and productive work environment. Provide motivation to ensure high performance and service standards.
- Conduct regular inspections of guest rooms and public areas to ensure they meet cleanliness and tidiness standards.
- Provide hands-on training for new team members and coaching for the existing team to ensure proper cleaning techniques, safety procedures, and guest service protocols are followed.
- Support the superior by helping to organize daily tasks and distribute assignments, ensuring the team's operational needs are met efficiently.
- Monitor and manage the inventory of cleaning supplies, linens, and amenities, ensuring the team has the necessary resources to perform their duties.
- Respond promptly and professionally to guest requests and complaints, working to resolve issues to ensure a positive guest experience.
- Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication
- Any other duties as assigned by your supervisor
- Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.
Qualifications and Skills
- At least 1 year of supervisory experience in Hotel Housekeeping
- Proactive and meticulous
- Team player
- Experience with AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT, or other approved AI applications) will be an added advantage.
