Healthcare Assistant (Retail)

Job Responsibilities

Hearing Care Support

• Attend to walk-in and call-in clients’ enquiries in a professional and friendly manner.
• Arrange and manage client appointments efficiently to minimize waiting time.
• Register new clients and explain basic clinical procedures when required.
• Assist clients with general cleaning and basic troubleshooting of hearing aids.
• Address clients’ concerns and provide assistance to ensure a positive service experience.
• Collect client feedback and escalate complaints to the appropriate channel when necessary.
• Prepare and monitor orders for hearing aids, ear moulds, and related accessories.
• Maintain accurate records of hearing aid inventory, accessories, client database, and financial data.
• Assist in sales and promotional activities when required.
• Maintain a clean, tidy, and hygienic working environment and ensure professional appearance at work.

Administrative Support

• Manage day-to-day office operations efficiently.
• Perform general administrative and clerical duties.
• Handle incoming and outgoing mails, filing, and provide general administrative support.
• Maintain proper filing systems and ensure office stationeries are adequately stocked.
• Perform billing and payment collection in a timely manner.
• Assist with any other ad-hoc duties as assigned.

Requirements:

-Minimum O’Level or equivalent

-Minimum 2-3 years’ relevant experience

-Good communication skills

-Meticulous, organized, independent and responsible team player

-Good interpersonal, coordination and follow up skills

-Computer literate – MS Word, Excel & Powerpoint

-Able to multi-task