Job Requirements
Skills
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Job description for Local Operations Manager at RateS
- Overseeing local fulfillment, overseas fulfillment and customer success
- Partner with key management and legal team to develop strategies around long-term operational sustainability
- Monitor & coordinate logistic team for efficient fulfillment and delivery.
- Responsible for relationship management with our logistics vendors and partners
- Continues improvement to ensure the best customer experience with regards to delivery, payment methods, and customer service
- Designing, monitoring operational KPIs and SLAs around local fulfillment, customer service
- Partnering our overseas import and fulfilment partners
- Thrive in a fast-paced startup environment;
- Relevant Bachelors’ degree in Accounting, Business, Operations
- Have at least 7-10 years in operations experience
- Have past experience working with and managing logistics 3PL
- Have past experience managing at team of at least >5 people
- Have excellent interpersonal communication and strong operation skills
- Be passionate about creating, improving, monitoring and implementing operational solutions;
- Take ownership and responsibility for goals and outcomes
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