Job Requirements
3 - 5 years of experience
This job post is managed by
iswan
Last active 2 years ago
Skills
Job description for Head of Operations at PolicyPal
About PolicyPal:
PolicyPal is a licensed digital financial advisory firm, Asia’s leading life insurance platform providing personalised financial review and action plan to help you reach financial freedom.
Head of Operations
Category: Business
Responsibilities
- Set clear goals and directions, and provide regular feedback on team members’ performance.
- Strategy: explore and define which projects the team should prioritise, and set a timeline to reach goals quickly
- Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
- Product improvement: proactively search for new features to provide a seamless customer experience
- Review and interpret operational data to identify operational issues and provide solutions which optimise service levels, efficiency and overall process flows
- Lead and develop team members to drive and manage transformational change
- Provide business intelligence support by analysing all processes and procedures in day-to-day business, and thus enable a smooth process in the different teams
Requirements:
- Proactive and responsible individual that is able to work independently in a fast-paced environment
- Lead, grow and nurture team, execute on CEO vision for the department
- Get hands dirty - changing processes requires being on the ground with relevant stakeholders
- Leveraging on data to make decisions and have excellent communication skills to lead change at all levels within the organisation
- Ability to think strategically about complex issues and develop action plans
- Able to multitask and handle multiple projects simultaneously under strict deadlines
- A true passion for what PolicyPal is building - we are after all revolutionising the industry!