Head of Operations (F&B)
SGD4,000 - 5,500/Month
Full-Time · On-site
3 - 5 years of experience
This job was closed
Job Requirements
On-site
3 - 5 years of experience
Minimum Bachelor’s Degree
This job post is managed by
CL
Catherine Lim
Online 3 days ago
Skills
Job description for Head of Operations (F&B) at PPP Coffee
PPP Coffee is expanding and we are seeking an experience Head of Operations to lead and manage our F&B operations. In this role, you will be responsible for supporting the business expansion plans through hiring and leading a team of managers to deliver a high level of product and service excellence in accordance with the Company 's strategic plans.
Job Descriptions:
- Lead and manage a team of managers overseeig cafe/retai operations and bakery production
- Set up, monitor and/or review operational systems and processed to enhance operational efficiency
- Ensure all outlets maintain the product quality and service standards
- Responsible for recruitment of staffing and manpower
- Conduct training and orientation alog with HR support to set up new team members for success
- Oversee regular maintenance, managing facelifts and/or major renovations
- Work with key supplies and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
- Respond to customer escalations, and ensure support for the continuous improvement process
- Provide feedback and offer suggestions for improvements
- Prepare weekly and monthly reports as required
Minimum Requirements:
- 5 years' experience working in a managerial role in a F&B/retail environment overseeing 3 and/or more outlets
- Bachelor 's Degree in preferably business administration, F&B, Hospitality, or related field
- Fluent in English and one other local language
- Basic computer literacy including MS Word and Excel
- Action oriented; committed and reliable; strong attention to detail
- Takes initiative to solve issues or offer alternatives
You must have the passion with service and is knowledgable on coffee which is our core of our business. We are seeking a positive individual, a true leader that will lead by example, good teamwork and sociable attitude as we are in the people business.
About the company
PPP Coffee, formerly known as Papa Palheta, is a leading specialty coffee roaster in Singapore, with over 10 years of sourcing, roasting and serving specialty coffee to the community through its owner-operated F&B outlets, as well as its network of over 50 partner cafes, restaurants and offices.
Established in 2009, PPP Coffee is also one of the first to launch a first-of-its-kind open-concept roastery housed in an Art Deco shophouse in the Jalan Besar precincts of Singapore.
Office address
150 Tyrwhitt Road 