Head of Customer Success
Job benefits
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Skills
Job description for Head of Customer Success at Glints Indonesia
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Head of Customer Success to join our Sales team in Indonesia, to build repeatable, scalable and predictable outbound BD-Enterprise engines.
What You’ll Be Doing
- Build (hire, groom and retain) world-class A player most customer-obsessed client success team which have the best interest for Customers
- Building strong Client success core fundamentals direction, including setting right system and processes to scale the team and whole clients at Glints
- Build strong and happy customer base at scale
- Collaborate with multiples stakeholders; BD team, Recruitment team, Product marketing team, etc. to ensure we the highest customer satisfaction are achieved
- Manage and lead the client success team to drive and meet the company’s strategic objectives in terms of sales, profit, and growth targets
- Improving Team Productivity & Conversion rate of each sales stage
Who We Are Looking For
- Min. 10 years of working experience in Customer Success function.
- Strong preference to those with client success/account renewal related experiences/farming experiences at scale. Acquisition experience (hunting) works too.
- Proven experience in building, training and leading a sales team to successfully achieve top-line targets.
- Strong systematic thinking skills.
- Strong leadership skills.
- Demonstrated track record of career excellence.
- High attention to detail, with a process-driven and solution-oriented mindset.
- A strong command of English.
Lever internal reference: ec2fa0f8-fe95-4143-a90e-c391d3b6fb73
About the company
Let’s Realize Human Potential.
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.
We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential.
Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date.
Our tech-enabled approach to recruitment and career discovery connects more than 3 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.
In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, is what guides our decisions and actions, and is what makes us special:
- Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
- Integrity: Have courage, be guided by the truth, don’t be afraid
- Impact: Missionaries, not mercenaries
- Beginners’ Mindset: Stay humble, don’t be attached to ego
- Customer Obsessed: Customers first
- Ownership: Care intensely about the mission and take responsibility
- High Standards: Dream big and deliver epic outcomes fast
Where We Work
Since Glints was officially launched in Singapore in 2015, we've rapidly grown our footprints across Greater Southeast Asia to operate in Singapore, Indonesia, Vietnam, Taiwan and Philippines.
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