Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Job description for Head of Customer Success at Glints Indonesia
- Build (hire, groom and retain) world-class A player most customer-obsessed client success team which have the best interest for Customers
- Building strong Client success core fundamentals direction, including setting right system and processes to scale the team and whole clients at Glints
- Build strong and happy customer base at scale
- Collaborate with multiples stakeholders; BD team, Recruitment team, Product marketing team, etc. to ensure we the highest customer satisfaction are achieved
- Manage and lead the client success team to drive and meet the company’s strategic objectives in terms of sales, profit, and growth targets
- Improving Team Productivity & Conversion rate of each sales stage
- Min. 10 years of working experience in Customer Success function.
- Strong preference to those with client success/account renewal related experiences/farming experiences at scale. Acquisition experience (hunting) works too.
- Proven experience in building, training and leading a sales team to successfully achieve top-line targets.
- Strong systematic thinking skills.
- Strong leadership skills.
- Demonstrated track record of career excellence.
- High attention to detail, with a process-driven and solution-oriented mindset.
- A strong command of English.
- Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
- Integrity: Have courage, be guided by the truth, don’t be afraid
- Impact: Missionaries, not mercenaries
- Beginners’ Mindset: Stay humble, don’t be attached to ego
- Customer Obsessed: Customers first
- Ownership: Care intensely about the mission and take responsibility
- High Standards: Dream big and deliver epic outcomes fast