Job description for Front Office at DPM ACCOMODATION INDO
QUMA Boutique Hotel is an adults-only boutique hotel located on the serene island of Gili Trawangan, in Pemenang, Kabupaten Lombok Utara, Nusa Tenggara Barat, Indonesia. We are committed to delivering exceptional hospitality through comfortable accommodations, quality dining, and personalized service in a tranquil island setting. As we continue to grow and enhance our guest experience, we are seeking a dedicated and enthusiastic individual to join our team as a Receptionist in the Front Office department. This role is essential in ensuring that our guests receive warm, professional, and attentive service from their first interaction with us. If you have a passion for hospitality and enjoy working in a dynamic and welcoming environment, this is the opportunity for you.
The Receptionist in the Front Office will be responsible for greeting and assisting guests upon arrival and departure, managing front desk operations, handling reservations, and providing information about hotel services and local attractions. They will also be involved in scheduling staff, coordinating with other departments, and ensuring smooth communication between guests and the hotel team. The role requires strong customer service skills, the ability to handle multiple tasks efficiently, and a proactive approach to problem-solving. The ideal candidate will maintain a professional and friendly demeanor while contributing to the overall positive experience of our guests.
Candidates must have completed SMA/SMK education and possess between 1 and 3 years of relevant experience in a hospitality or customer service environment. Strong skills in customer service, reception consultation, problem solving, scheduling, teamwork, customer engagement, Microsoft Office, conference reception, hotel reception, and restaurant reception are required. We welcome individuals who are enthusiastic, detail-oriented, and eager to contribute to a welcoming and professional atmosphere. If you are looking for a meaningful career in a beautiful and vibrant location, we encourage you to apply.
