Job description for Front Office Executive at Worldwide Hotels Group
Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.
As we expand our international footprint, Worldwide Hotels owns 11 hotels in Australia, Malaysia, Japan, South Korea and Thailand.
Job Description
- Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
- Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
- Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
- May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
- Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
- Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.
Job Requirement
- Minimum Secondary Education
- Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
- Able to speak and understand English
- Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.
- Independent and able to work under pressure.
- Comfortable to work during weekends and public holidays.
*We regret to inform that only shortlisted candidates will be notified
