Job description for Front Office Executive at Worldwide Hotels Group
Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.
Job Description
- Executes all duties related to the Hotel's front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
- Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
- Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
- May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel's effort to offer staffs more holistic training, towards possible promotion
- Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication
- Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
- Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.
Qualifications and Skills
- Minimum Secondary Education.
- Bring your passion for customer service and people interaction to our team! Candidates with relevant experience are encouraged to apply, and on-the-job training will be provided.
- Able to communicate effectively in English.
- Enjoy a dynamic work environment and be willing to work rotating shifts (10 to 12 hours) at any of our designated hotel branches.
- A self-motivated individual who can thrive independently and remain composed in a fast-paced environment.
- Comfortable working on weekends and public holidays as part of the hospitality industry.
- Experience with AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT, or other approved AI applications) will be an added advantage.
- Singapore Citizens and Permanent Residents only.
