Job description for Front of House Manager at Celebrity Fitness Indonesia
As Front of House Manager, you will report to the Club General Manager and be responsible for leading the Customer Service team, ensuring smooth club operations, excellent member service, and the achievement of operational and revenue targets.
Job Descriptions
Minimum 1 year of experience as an Operational Manager in the sports or fitness industry.
Experience in membership retention and member engagement.
Strong customer service orientation and relationship-building skills.
Strong leadership, teamwork, and people management skills.
Excellent communication skills with all levels of the organization.
Ability to motivate and inspire teams to achieve business objectives.
Strong problem-solving skills and ability to adapt to operational challenges.
Computer literate (Microsoft Office and related applications).
Job Requirements
Minimum 1 year of experience as an Operational Manager in the sports, fitness, or hospitality industry.
Proven experience in membership retention and member engagement initiatives to improve member satisfaction and loyalty.
Strong customer service orientation with a passion for delivering exceptional member experiences.
Demonstrated ability to lead, coach, and develop a high-performing team.
Proficient in Microsoft Office and other computer applications.
Strong motivation and leadership skills to inspire and influence individuals and teams.
