Job description for Front Desk Agent - Chinese Speaking at Youlife International
Youlife International, established in 2008 and previously known as Tking International, is one of the largest non-state-owned human resource service providers in China. Our business model is unique, enabling us to be the fastest-growing HR service provider in the Asia-Pacific region. As the first Chinese company to successfully integrate the entire employee service industry chain, we offer a comprehensive range of services starting from pre-employment vocational education and training, through internships and employment support, to ongoing skill development. We also provide life services such as benefits, insurance, accommodation, catering, and clothing. Since 2014, we have invested heavily in HR technology, merging online and offline solutions to enhance our service delivery. We are now expanding our operations in Jakarta Utara, DKI Jakarta, Indonesia, and are seeking a dedicated Hotel Receptionist and Front Desk Agent who speaks Chinese to join our team.
The Hotel Receptionist and Front Desk Agent will be responsible for greeting and assisting guests upon arrival and departure, managing front desk operations, handling hotel reservations, and ensuring a high level of customer service. This role involves maintaining accurate records of guest information, processing check-ins and check-outs, and addressing any inquiries or concerns that guests may have. The individual will also be expected to coordinate with other departments to ensure smooth operations and provide a welcoming and professional environment for all guests. Strong communication skills and the ability to work effectively in a fast-paced setting are essential for success in this position.
Candidates must have an SMA/SMK education level and between 1 and 3 years of experience in a similar role. Proficiency in customer service, hotel reservations, Microsoft Office, and hotel reception is required. While previous experience in a hospitality setting is advantageous, we welcome candidates who demonstrate a strong interest in the industry and a commitment to delivering excellent service. Fluency in Chinese is a must, as this role involves interacting with a diverse range of guests. We encourage individuals who are passionate about hospitality and eager to grow within a dynamic and forward-thinking organization to apply.
