Job description for Executive Assistant Intern at VSHR Pro Academy
WHY JOIN VSHR PRO ACADEMY?
- Practical Business Exposure: Gain hands-on experience in executive support, business operations, learner experience management, content coordination, and real estate project support.
- Professional Skill Development: Strengthen communication, project coordination, research, digital platform management, and problem-solving skills through real business assignments.
- Leadership and Mentorship: Learn from experienced professionals in an international working environment and gain exposure to business decision-making and operational processes.
- Career Growth Opportunities: Demonstrate your capabilities through meaningful responsibilities, with potential opportunities to progress into a Management Trainee Program or a full-time role, subject to performance and business needs.
KEY RESPONSIBILITIES
1. Executive and Administrative Support
- Coordinate calendars, appointments, meetings, meeting links, confirmations, and reminders for the leadership team.
- Prepare meeting agendas and supporting materials; document key decisions, action items, responsible parties, and deadlines when required.
- Maintain task lists, monitor deadlines, and provide clear progress updates to the designated supervisor.
- Assist with professional correspondence, business follow-ups, bookings, and meeting or event logistics.
- Research requested individuals, companies, events, and business topics, and present findings in a concise, organized format.
- Maintain orderly digital files, shared folders, contact lists, and reference links using consistent naming conventions.
- Coordinate meeting materials and other administrative arrangements as needed.
2. Course Review and Customer Feedback Management
- Review course ratings, customer reviews, feedback, and incoming course-related messages on a weekly basis.
- Identify questions, complaints, recurring concerns, and feedback requiring action; categorize and escalate these items through the appropriate process.
- Coordinate timely, professional follow-up on course feedback and maintain a record of outstanding issues and their resolution status.
- Track common feedback themes and share relevant observations with the designated supervisor to support improvements to the learner experience.
3. Student Enrollment and Records Administration
- Process student enrollment and maintain accurate student account and registration records in the designated learning platform and tracking system.
- Update authorized mailing lists and subscriber records in accordance with approved instructions and data-handling procedures.
4. Content and Digital Platform Coordination
- Identify 5–7 relevant, high-performing LinkedIn posts each working day for content research and inspiration.
- Schedule and publish approved content in line with the content calendar, including the agreed daily publishing plan for VSHR Pro Academy and Skill Assets.
- Apply approved brand assets, visual templates, and image footers to content materials in accordance with brand guidelines.
- Support real estate projects, including property listing management, content preparation, and promotional activities across relevant digital platforms such as Facebook and Chợ Tốt.
5. Reporting, Coordination, and Confidentiality
- Maintain clear records of tasks, deadlines, follow-up actions, and completion status.
- Communicate professionally with relevant stakeholders and promptly raise unclear instructions, delays, or issues requiring a decision.
- Protect confidential business information, internal documents, account credentials, and learner data.
REQUIREMENTS
- Demonstrates reliability, accountability, discipline, and strong attention to detail.
- Communicates clearly and professionally in written and verbal interactions.
- Has strong organizational and time-management skills and can manage multiple priorities.
- Is comfortable using digital tools, calendars, spreadsheets, shared documents, online learning platforms, and social media.
- Can follow established procedures, maintain accurate records, and escalate issues appropriately.
- Is proactive, adaptable, willing to learn, and able to work independently while collaborating effectively.
- An interest in executive support, business operations, learner services, content coordination, or business administration is an advantage.
BENEFITS AND DEVELOPMENT
- Practical experience in executive support, operations, learner coordination, and content workflows.
- Coaching and opportunities to develop communication, organization, and digital-platform skills.
- Exposure to an international work environment and guidance from experienced professionals.
- Potential pathway to a Management Trainee Program or full-time role, subject to performance and business needs.
- Long-term internship opportunity; an allowance may be considered based on contributions after probation.
