Job description for eCommerce & Logistics Support Intern at MyRepublic Broadband Pte Ltd
Internship Overview
The Ecommerce & Logistics Support Intern will provide operational and administrative support to the ecommerce and logistics team. This internship is designed as a hands-on learning opportunity, allowing the intern to gain exposure to online retail operations, customer support workflows, and order fulfilment processes while assisting with daily execution.
Internship Objectives
Support smooth day-to-day ecommerce order operations
Gain practical exposure to customer service in an ecommerce environment
Assist in basic logistics coordination and order tracking
Learn structured documentation and escalation processes
Scope of Responsibilities
1. Ecommerce Operations Support
Assist with daily ecommerce order processing across platforms such as Shopify and marketplaces (e.g., Shopee, Lazada, Carousell)
Support basic order tasks including order checks, simple edits, cancellations, and exchanges under supervision
Help monitor order progress and flag issues such as stock shortages or fulfilment delays
Maintain accurate records of orders, order exceptions, and inventory movements
2. Customer Service Support (Ecommerce-Related)
Assist in handling ecommerce-related customer enquiries via email, live chat, and marketplace platforms under guidance
Support responses to basic customer questions on:
Order status
Product availability
Promotions and vouchers
Log customer enquiries and actions taken according to internal guidelines
Escalate complex or sensitive issues to supervisors with clear notes
3. Logistics & Inventory Coordination Support
Assist in tracking deliveries and shipment statuses
Support coordination with internal dispatch teams or logistics partners for deliveries and collections
Learn to navigate internal systems (e.g. Warehouse Management System) to check order or stock status
Assist with basic inventory checking or reconciliation activities when required
Internship Structure
Internship Type: Full-time Intern
Duration: 3 to 6 months
Reporting To: Ecommerce / Product Marketing Team
Working Arrangement: Onsite
Please submit your CV in your application. We regret to inform that only shortlisted candidates will be notified.
