Job description for E-commerce Operation Associate/Intern at B2K PET CARE PTE LTD
Overview
We are looking for a motivated E-Commerce Operations Associate/Intern to join our fast-growing team at B2K Pet Care.
You will gain hands-on experience in real e-commerce operations, including product listings, online campaigns, TikTok content, Shopee/Lazada management, and order fulfilment support across multiple platforms like Shopify and TikTok Shop.
This role is ideal for someone who is eager to learn, interested in e-commerce and digital marketing, and wants real exposure to online business operations and growth.
Job Scope
Job Responsibilities
- Host engaging livestreams on TikTok Shop, Shopee Live and other platforms (approx. 2 hours/day).
- Showcase products, interact with customers, and answer live enquiries.
- Manage and update product listings across Shopify, Shopee, TikTok Shop, Lazada and other e-commerce platforms.
- Support online campaigns, promotions, vouchers and bundle deals.
- Monitor online orders, product information and basic sales performance.
- Assist with social media content, product highlights and promotional materials.
- Respond to customer enquiries and provide excellent online customer service.
- Work closely with the marketing team to grow online sales and brand awareness.
- Perform other ad-hoc e-commerce duties as assigned.
Requirements
- Positive attitude, responsible and willing to learn.
- Good communication and interpersonal skills.
- Comfortable appearing on camera and hosting livestreams.
- Confident, energetic and able to engage with customers.
- Detail-oriented with good organisational and multi-tasking skills.
- Able to work in a fast-paced environment.
- Basic knowledge of TikTok Shop, Shopee, Lazada, Shopify or Canva is an advantage (training will be provided).
- Previous e-commerce or livestream experience is a bonus, but not required.
