Job description for Duty Manager at Worldwide Hotels Group
- Oversee lobby operations to ensure guests' needs are promptly and efficiently met.
- Provide ongoing general management support throughout the hotel by monitoring guest satisfaction, service standards, security, employee activities, and physical defects, with a primary focus on front office operations.
- Coordinates with all relevant operations departments to ensure the proper functioning of the front office, including addressing room defects and maintaining room cleanliness.
- Ensure that departmental standard, policies, and procedures are maintained.
- Lead a team in addressing guest complaints and special requests, ensuring corrective actions are taken to achieve complete guest satisfaction.
- Update incident report for any critical incident including staff or guest injuries and damage to hotel property.
- Promptly, efficiently, and courteously address guests' inquiries, problems, and complaints to ensure their satisfaction and uphold the hotel's interests.
- Ensure that the Front Office and public areas are clean, orderly, and that all operating equipment is in good working condition.
- Ensure and maintain the neat appearance of all Front Office team members.
- Participate in company's sustainability effort for the environment and being an inclusive employer.
Job Requirements
- Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
- Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
- Commitment to work rotating shift and any day, including weekends and public holidays.
- Great communication skills, ability to interact with guests, employees and third parties
- High attention to details.
- Ability to multi-task and work efficiently in a fast-paced environment.