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Job description Doorman The Mandala Group
- Proper etiquette
- You are polite and friendly, making people feel at ease right away
- You let your warm hospitable personality shine in your interaction with members and guests.
- You will greet everyone who comes in, and use interpersonal sensitivity to proactively offer exceptional customer skills
- Customer service
- You are committed to creating an excellent customer experience and members experience,
- You work together as a team to answer inquiries thoroughly and accommodate requests while remaining firm about club rules and policies
- You must be knowledgeable about all the features of the building as well as F&B concepts at the club
- Safety awareness
- You must be able to recognize signs of potential danger and enforce safety measures, drawing from your knowledge of event management, response, and even emergency first aid
- Physical stamina
- As this job requires standing for several hours, physical stamina is vital.
- You may also be required to help with collection of parcels, coordination of deliveries or event logistics
- Attention to detail
- Being observant is a key characteristic, since you will be monitoring deliveries, building premises, and everybody coming in.
- Beyond safety concerns, remembering details helps you connect better with people, especially members or recurring customers