Job Requirements
Job benefits
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Medical insurance
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Skills
Job description for DeskSide Engineer (Onsite IT Support) at Infinite Computer Solutions Pte Ltd
- Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;•Helps to maintain or improve the overall image of the support team;
- Level 1 & 2 level trouble shoot and problem resolutions;
- Provide technical and operation support;
- Work to reach service level target;
- Break/fix for patches, software distribution and preventive maintenance;
- Managed the media and documentation related to the equipment supported;
- Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
- Install the inventory scanning agent upon any new asset;
- Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
- Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;
- Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
- Provide break fix to software distribution patches where customer will provide the instructions.
- Hardware/Software Installation
- Printer Setup/repair
- Laptop repair