Desktop Engineer
Must have skills
Job description for Desktop Engineer at Bhavyam Infotech
RESPONSIBILITIES:
• To provide IT hardware service and support on desktops, laptops for end users and corporate customers
• Provide timely update to customers on service appointment, service status till closure of the services incidents.
• Ensure proper parts handling and movement within the team during transit to customers.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problem.
• Install Operation system, firmware, and bios.
• Handles and manages end-user from end to end.
• Handling, resolving, and keeping track of assigned cases through ticketing system.
• Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.
• Attend new product training via Web based training.
REQUIREMENTS:
• Minimum Diploma of relevant studies holders. Minimum 3 years experience is required. • Possesses basic hardware and software knowledge. • Flexible and adaptable to change. • Enjoy working with people and prepared to take on new opportunities and experience. • Strong interpersonal and communication skills
Job Types: Full-time, Permanent
Salary: $2,500.00 - $3,000.00 per month
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