Job Requirements
1 - 3 years of experience
This job post is managed by
ASHISH MUDALIAR
Last active 2 years ago
Job description for Desktop Engineer (Tech Refresh)- 1 K fixed Allo at Infinite Computer Solutions Pte Ltd
Job Role : Deskside Engineer
Start Date – ASAP
Salary : 2100 SGD/Month + Attractive Incentive : 1k SGD monthly ( RISK Allowance )
Duration Permanent with ICS
Work Timing : 24/7 operations, 12 hrs shift work
Shift Allowance : Day- $125/m & Night $275/m
Mobile Allowance : $30/m
Work Location : NCID-TTSH ( Healthcare)
**Necessary protective (PPE) gear & training will be provided.
Description:
Role and Responsibilities
Provides onsite support to users with good customer satisfaction for main and off-site;
•Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
•Helps to maintain or improve the overall image of the support team;
•Level 1 & 2 level trouble shoot and problem resolutions;
•Provide technical and operation support;
•Work to reach service level target;
•Break/fix for patches, software distribution and preventive maintenance;
•Managed the media and documentation related to the equipment supported;
•Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
•Install the inventory scanning agent upon any new asset;
•Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
•Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;
•Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
•Support IMACs each IMAC is treated as a case;
•Provide break fix to software distribution patches where customer will provide the instructions;
•Provide onsite assistance for client events (e.g. HFL…). Such events may be conducted outside the stipulated service hours.
•Additional service requirements in line with the role may be added or deleted from time to time
EA License No. - 14C6941