Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
Our care goes beyond your stay at our company. We have lifetime saving programs that help us ensure your well being even after your retirement or when you are no longer working with us.
Must have skills
Job description for Customer Support at Formi
- Respond to customer queries in a timely and accurate ways
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Offer cross-selling or upselling to potential customers
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Excellent interpersonal and active listening skills
- Excellent communication and problem-solving skills
- Strong attention to detail
- Customer orientation and ability to adapt/respond to different types of characters
- Multi-tasking abilities
- Patience when handling tough cases
- Willing to work in shift
- Hardworking and passionate
- Apply via Glints
- Screening interview with our recruiter
- Interview with our Hiring Manager
- Final interview