Customer Support

Gakgendutlagi

IDR100 - 200/Month

Operations

Full-time

1 - 3 years of experience

Job benefits

Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.

Skills

Customer Service

Customer Support

Account Management

Sales Marketing

Job description for Customer Support at Gakgendutlagi

Who we are?
Established in the end of 2019 as a health community, GGL Life puts a high ambition to help #1MillionLife by actively contributing to share educational contents about mindset, fitness, and nutrition to anyone who wants to live a healthy life. A year afterwards, we developed into a healthcare provider app with more than 30,000 registrants in its first month of launch and now we’re becoming the #1 Top Grossing in Health and Fitness on Google Play with the users coming from 50+ countries.
Today, we are committed to continue innovating by providing various breakthroughs and the best services for anyone who wants to live a healthy life in a fun way. Therefore, we are definitely welcoming anyone and create changes with GGL Life.

What you are doing?
Communicate with customer through live chat
Answer all customer questions about the products, payment methods, delivery time, etc
Listen to customer or client complaints and concerns in dealing with their problems.
Report updates regarding the active period of customer membership
Offer the company's products to consumers to increase sales

What we are looking for?
Bachelor's degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
Possess strong phone, written and verbal communication skills with excellent presentation skills
Confident, high energy, self-motivated and a true team player
Demonstrated ability and desire to work and excel in fast-paced environment
Excellent multitasking and project management skills
Understanding of Internet and web applications with a desire learn new technologies
Well-organized, with a high attention to detail and ability to prioritize
Proficiency with MS Office
Willing to work in a rolling shift & hybrid (WFO+WFH) in West Surabaya

Gakgendutlagi

11 - 50 employees

Gak Gendut Lagi (GGL) berdiri pada 21 Oktober 2019 sebagai komunitas diet yang dipelopori oleh Coach Dien Limano dan Natasya Limano. Berbekal ambisi untuk membantu #1JutaNyawa, keduanya berkontribusi aktif membagikan konten edukasi seputar mindset, fitness, dan nutrition kepada siapapun yang ingin hidup sehat.  

Pada 5 November 2020, GGL berkembang menjadi aplikasi penyedia layanan kesehatan dengan lebih dari 30.000 pendaftar di bulan pertama peluncurannya. Saat ini, pengguna aplikasi berasal dari 50+ negara dan terus bertumbuh di seluruh dunia.  Namun, perjalanan GGL tidak berhenti di situ. Kami berkomitmen untuk terus berinovasi menghadirkan beragam terobosan dan layanan terbaik bagi siapapun yang ingin hidup sehat dengan cara yang menyenangkan. Oleh sebab itu, kami selalu terbuka untuk menyambut siapapun yang ingin bergabung dan menjadi rekan seperjuangan untuk menciptakan perubahan bersama GGL.

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Senior Graphic Designer

Gakgendutlagi

Surabaya, Indonesia

IDR100 - 200