Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Job description for Customer Support at Gakgendutlagi
- Communicate with customer through live chat
- Answer all customer questions about the products, payment methods, delivery time, etc
- Listen to customer or client complaints and concerns in dealing with their problems.
- Report updates regarding the active period of customer membership
- Offer the company's products to consumers to increase sales
- Bachelor's degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated and a true team player
- Demonstrated ability and desire to work and excel in fast-paced environment
- Excellent multitasking and project management skills
- Understanding of Internet and web applications with a desire learn new technologies
- Well-organized, with a high attention to detail and ability to prioritize
- Proficiency with MS Office
- Willing to work in a rolling shift & hybrid (WFO+WFH) in West Surabaya