Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Job description for Customer Support Specialist at PT Global Inovasi Ventura
- Min D3, related technical support field, or equivalent job experience.
- Able to operate Microsoft Office well
- Able to work independently as well as a team player
- Fluent in English in both writing and speaking
- Having positive attitude
- Good analytics and problem solving skills
- Experience working with ticketing system (i.e. Freshdesk)
- Willing to work in Yogyakarta
- Assist clients to solve their problem via chat, email, phone call, and video call
- Handle multiple support tickets at the same time
- Determine inquiry/problem resolution requirements
- Record events or problems into issue management system
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed
- Create and maintain documentation for supported systems
- Documenting resolutions to prevent future Problems
- Collaborate with QA team and developers to ensure product quality
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