Customer Success Specialist
Job benefits
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining with PT. BOGA PRIMA DIDAYA allows you to work anywhere without place-constraint.
Healthcare And Wellness
Healthcare and wellness are key factors to productivity at work. To make sure that you are doing well, we have prepared various healthcare and wellness programs that can help you take care of yourself.
Personal Development
Personal and professional development are equally important for us. At PT. BOGA PRIMA DIDAYA, we have prepared various personal development programs related to hobbies, interpersonal as well as soft skills, and many more.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Must have skills
Job description for Customer Success Specialist at Gakgendutlagi
Who we are?
Established in the end of 2019 as a health community, GGL Life puts a high ambition to help #1MillionLife by actively contributing to share educational contents about mindset, fitness, and nutrition to anyone who wants to live a healthy life. A year afterwards, we developed into a healthcare provider app with more than 30,000 registrants in its first month of launch and now we’re becoming the #1 Top Grossing in Health and Fitness on Google Play with the users coming from 50+ countries.
Today, we are committed to continue innovating by providing various breakthroughs and the best services for anyone who wants to live a healthy life in a fun way. Therefore, we are definitely welcoming anyone and create changes with GGL Life.
What you are doing?
- Communicate with customer through live chat
- Answer all customer questions about the products, payment methods, delivery time, etc
- Listen to customer or client complaints and concerns in dealing with their problems.
- Report updates regarding the active period of customer membership
- Offer the company's products to consumers to increase sales
What we are looking for?
- Bachelor's degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated and a true team player
- Demonstrated ability and desire to work and excel in fast-paced environment
- Excellent multitasking and project management skills
- Understanding of Internet and web applications with a desire learn new technologies
- Well-organized, with a high attention to detail and ability to prioritize
- Proficiency with MS Office
- Willing to work in a rolling shift & hybrid (WFO+WFH) in West Surabaya
About the company
Gak Gendut Lagi (GGL) berdiri pada 21 Oktober 2019 sebagai komunitas diet yang dipelopori oleh Coach Dien Limano dan Natasya Limano. Berbekal ambisi untuk membantu #1JutaNyawa, keduanya berkontribusi aktif membagikan konten edukasi seputar mindset, fitness, dan nutrition kepada siapapun yang ingin hidup sehat.
Pada 5 November 2020, GGL berkembang menjadi aplikasi penyedia layanan kesehatan dengan lebih dari 30.000 pendaftar di bulan pertama peluncurannya. Saat ini, pengguna aplikasi berasal dari 50+ negara dan terus bertumbuh di seluruh dunia. Namun, perjalanan GGL tidak berhenti di situ. Kami berkomitmen untuk terus berinovasi menghadirkan beragam terobosan dan layanan terbaik bagi siapapun yang ingin hidup sehat dengan cara yang menyenangkan. Oleh sebab itu, kami selalu terbuka untuk menyambut siapapun yang ingin bergabung dan menjadi rekan seperjuangan untuk menciptakan perubahan bersama GGL.
