Customer Success Executive
Batam, Indonesia (Remote possible)
Job description for Customer Success Executive at Payboy
Come join us as an Customer Success Executive and be one of our competitive forces to disrupt so that businesses can focus on bringing out the best in their people.
About Payboy
Payboy is a Payroll & HR SaaS platform provider. The company was founded with a firm focus on taking away routine works from businesses by fully automating payroll, e-scheduling, leave & claims management, employee databases and reporting. With this automation, businesses can now focus on becoming people-centric to sustain and grow their business!
Our READY Values
We practice what we preach by living our READY Values daily:
- Responsible and Reliable - Every individual is a team player that knows their role, takes ownership and pride in their work.
- Equal Opportunity and Growth - Everybody has a voice in the company and is given space to grow.
- Authenticity - Giving and taking honest and constructive feedback by being genuine and respectful with everybody, giving credit where credit is due.
- Data-Driven - Make informed decisions based on sound statistical analysis.
- Youthful and Vibrant Culture - Get things done and have fun at the same time.
So, if you are a Maker-Doer-Creator-Fighter with an amazing personality and a team player, we want you!
Get to know us more: https://payboy.biz/about
Read what our Brand Ambassadors have to say about working with us: https://payboy.biz/careers
Job Title (Location)
Remote
Job Overview
The Customer Success Executive works towards Improving customer lifetime value and reducing churn by developing customer relationships that promote retention and loyalty and providing excellent support. The Intern will learn to identify and resolve challenges with product adoption encountered by customers. The Customer Success Executive works in a fast-paced and dynamic environment, and is familiar with client relationship management and sales tools, as well as customer service frameworks and practices. He/she is knowledgeable of best practices pertaining to the use of the organisation's products and services, and the clients’ industry and business needs.
Responsibilities
- Provide consistent customer support through emails, phone support and any online communication platforms.
- Ensure efficient and effective day-to-day activities of the business operations.
- Conduct online training sessions to educate clients onhow existing and new product features and functionality work.
- Manage CRM and other platforms related to delivering customer success.
- Understand and formalise customer requests, needs and requirements.
- Provide feedback to Sales Team and Product Team relating to new functionality request and specification, as well as assisting in providing feedback to improve user experience.
Requirements
- Diploma Holder of any Discipline (preferably in Hospitality or Customer Service-Related)
- Fresh graduate or up to 1-year relevant experience in any Front-Facing Role
- Fluent in Written and Spoken English
- Basic Understanding of HR Policy Knowledge
- Good Understanding of Technology
- Strong Customer-Oriented Mentality. Good Analytical and Problem-Solving Skills. Good Interpersonal Skills. Organized and Meticulous
Must have skills
Nice to have skills
Job benefits
- Remote work options
- Parental/family leave
- Medical coverage
About the company
Founded in April 2016, Payboy is the leading HR management software suite for Singapore. Payboy assists companies in being super efficient in their routine HR communications.
Payboy is an HR SaaS platform crafted to assist SMEs. Our aim is to automate payroll, e-scheduling, leave/claims management, employee database and report. We intend to be an eco-system of all HR related matters from administrative duties all the way up to policy making. We are a fun and energetic company looking for like-minded individuals to join us in our journey to disrupt the Human Resource Industry.
We are transforming the traditional HR process by making it hyper-efficient, user-friendly, and yet affordable. We want to propel and empower business owners to access the full utility of their employees through our robust and complete technological suite.
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