Job Requirements
Skills
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Job description for Customer Success Executive at 99 Group
- Identify, assess and address customers’ needs to achieve satisfaction.
- Build sustainable relationships with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/team success metrics and targets in handling customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, customer accounts requests, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage with customers.
- Proven customer support experience as a Client Service Representative at least 2 years.
- Track record of over-achieving targets.
- Strong phone contact handling skills and active listening.
- Ability to remain calm and respond positively and effectively to every situation.
- Ability to always actively looking for ways to solve problems with a customer orientation mindset.
- Excellent communication and presentation skills.
- Able to adapt and work at a dynamic pace, able to multitask, prioritize, and manage time effectively.
- Able to do simple data processing and documentation.
- Candidate must possess at least a Diploma Degree in any field.
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