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Job description Customer Success Executive Plexure Pte Ltd
- Provide quality customer support through Digital channels for our Gigworks buyers and sellers by attending to various issues, comments, feedbacks and queries to build a sense of personal touch with them.
- Ensure only high quality and qualified profiles are included in our platform by checking that their resumes, portfolio are up-to-date and filled with detailed information before accepting their application.
- Screen through our list of User/Listings and follow up accordingly.
- Monitor and flag out any Buyer / Seller Chat violation.
- Conduct match-making of seller to buyer profiles on our app listings.
- Regulate our WhatsApp/Messenger/ IG DM and reply in app messages with standardised template.
- Screen through message history, block chats & users and send out follow up emails accordingly.
- Build and maintain seller engagement, good relationships and community building efforts with the Gigworks family.
- Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to superior.
- Organise and implement various loyalty schemes and programmes to reward, incentivize and optimize the whole seller and buyer to build a strong connection with the company.
- Plan and execute a curation process to select top performing sellers to match with bigger clients or projects.
- Perform ad-hoc tasks as and when required by the team.
- Min GCE 'O' Level / Diploma / Degree in any discipline
- Strong knowledge in conceptualism, planning and execution of customer service activities
- Must be well-organized, well groomed & possesses outgoing disposition
- Team player with excellent interpersonal, presentation and communication skills
- Hardworking with high initiative and willing to take on new challenges
- Excellent command in written and verbal English is a must
- Outgoing personality, with excellent organizational and prioritizing skills
- Enthusiastic, results-oriented and able to work independently
- Meticulous with an ‘eye’ for details
- Able to work in fast-paced environment and handle pressure well
- Medical coverage
- Personal development benefits
- Team building events