Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Customer Success Executive at Works Pte Ltd
- Provide quality customer support through Digital channels for our Gigworks buyers and sellers by attending to various issues, comments, feedbacks and queries to build a sense of personal touch with them.
- Ensure only high quality and qualified profiles are included in our platform by checking that their resumes, portfolio are up-to-date and filled with detailed information before accepting their application.
- Screen through our list of User/Listings and follow up accordingly.
- Monitor and flag out any Buyer / Seller Chat violation.
- Conduct match-making of seller to buyer profiles on our app listings.
- Regulate our WhatsApp/Messenger/ IG DM and reply in app messages with standardised template.
- Screen through message history, block chats & users and send out follow up emails accordingly.
- Build and maintain seller engagement, good relationships and community building efforts with the Gigworks family.
- Gather feedback from customers, observe front-line issues such as application failure, payment issues, product enquiries and clarifications etc. and report promptly to superior.
- Organise and implement various loyalty schemes and programmes to reward, incentivize and optimize the whole seller and buyer to build a strong connection with the company.
- Plan and execute a curation process to select top performing sellers to match with bigger clients or projects.
- Perform ad-hoc tasks as and when required by the team.
- Min GCE 'O' Level / Diploma / Degree in any discipline
- Strong knowledge in conceptualism, planning and execution of customer service activities
- Must be well-organized, well groomed & possesses outgoing disposition
- Team player with excellent interpersonal, presentation and communication skills
- Hardworking with high initiative and willing to take on new challenges
- Excellent command in written and verbal English is a must
- Outgoing personality, with excellent organizational and prioritizing skills
- Enthusiastic, results-oriented and able to work independently
- Meticulous with an ‘eye’ for details
- Able to work in fast-paced environment and handle pressure well