Customer Success Associate
Hong Kong, Hong Kong SAR China (Remote possible)
HKD 11,000 - 12,000/month
Operations
Full-Time
Less than a year of experience
Posted 22 days agoUpdated 22 days ago
Job description
Description
Tinvio is built around the idea that every merchant and supplier should be able to work smarter together. Through clean design, agile engineering, and genuine support, we unlock capabilities that make them more productive and profitable.
Up for a bold challenge? Come join our team of builders and enablers across APAC! Backed by Sequoia, GFC, Partech.
@tinvioapp | tinvio.com/about
Summary
As a Customer Success Associate, you are the first line of support for our customers. You will ensure the day to day operations for our merchants run without a hitch and problem solve any difficulty they may face. You will take ownership of their happiness and help merchants understand that we are here to help them unlock the highest level of productivity with our technology.
Responsibilities
- Deliver a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology
- Achieve SLA targets: Make sure our partners recognize that we are laser-focused on their satisfaction by closing any open loops and keeping them updated in a timely fashion
- Meet our partners: Visit them at their outlets/offices to train them, observe how they use our product, engage with them on new feature requests and releases
Qualifications
- Great communication skills - you are able to listen to and talk to anyone and everyone in all kinds of situations
- Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems
- Self-motivation and an enjoyment for a startup environment, including a thick skin and the ability to deal just as well with the hard days as the good days
Benefits
- Join a team of bold, passionate, smart people who want to work hard and play to win
- Generous perks, awesome open office culture, fair compensation to help you work better
For engineering or other roles, apply to learn more and explore our openings.
Must have skills
Job benefits
- Remote work options
About the company
Tinvio is built around the idea that every merchant and supplier should be able to work smarter together. Through clean design, agile engineering, and genuine support, we unlock capabilities that make them more productive and profitable.
