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Last active 14 hours ago
Skills
Job description for Customer Services at BIN CORPORATION GROUP
MÔ TẢ CÔNG VIỆC
We are looking for the best talent in the industry to join our incredible our team. We’re expanding across the globe and are looking for passionate people to join us.
The role is fast-paced, rewarding, and incredibly diverse and is best suited for those who thrive in a dynamic online chat, email, and telesales environment. Our dedicated team offers endless support for every single member of our team – so even if you’re new to the travel industry, we’ll be with you every step of the way to help get your career off to a flying start.
*** KEY RESPONSIBILITIES
● Support global customers and partners.
● Check customer emails every day and answer their questions about our services, quotes, or related things.
● Monitor online transactions, support our clients and make payments via the Internet.
● Build strong relationships with customers and partners.
● Handle customer services inquiries and solve issues arising from customers/forwarders/third parties relating to the order processing, if any.
● Send quotations & catalogs, prepare contracts, and other certificates/confirmation notifications if client requests.
● Send arrival notice & payment request reminders to clients.
● Cooperate with other departments or related partners to supply services for clients.
● Make a report or other tasks as your leader requests.
YÊU CẦU CÔNG VIỆC
*** KEY REQUIREMENTS
● Communication skills including negotiation and presentation skills
● Proficiency in Microsoft Office and other travel-related software
● Fluent in English communication skills (writing and speaking)
*** KEY KNOWLEDGE AND SKILLS
● At least 2 years of experience
● Experience in travel and working with foreigners are big pluses.
● Skills in document preparation and management
● Ability to work independently and take initiative
● Persuasive, active listening, good communication, and building business relationships
● Dynamic, creative and able to work under pressure
*** KEY CORE BEHAVIOURAL COMPETENCIES
● Achievement orientation – focuses on achieving results, performing required tasks, prioritizing tasks, and looking for solutions to problems.
● Customer service – thinks of internal and external customers when making decisions and performing tasks. Ensures all customer needs are met.
● Accountability – takes ownership of key responsibilities and the achievement of results related to main responsibilities and tasks.
● Teamwork – works well with other people both on a one-to-one basis and in groups; works well as a member of a team to achieve a shared goal.
● Initiative – uses skills and knowledge to take action to solve problems and improve company processes and procedures.
● Communication – able to communicate effectively with others using a range of methods including verbal, written, graphic (presentations), or other types of communication.
● Learning orientation – aware of areas where personal improvements can be made and look for ways to learn and develop skills.
*** Benefits:
• Competitive salary: Competency-based pay
• 13th-month salary
• Tet bonus based on seniority and capacity
• 10% salary bonus on special occasions: 30/4, 2/9, 1/1.
• Allowance based on labor law (Children's Day, Mid-Autumn Festival, Wedding, Maternity).
• Health insurance, social insurance.
• Professional training during a probation period.
• Positive working environment: kindly, dynamic, and creative
About the company
Bin Corporation Group là Tập đoàn quốc tế đa ngành được thành lập vào năm 2009, bởi doanh nhân Lê Hùng Anh.
Tập đoàn có trụ sở tại TP. HCM (Việt Nam) và mở rộng quốc tế với các văn phòng đại diện tại Singapore, HongKong, Lithuania, Canada, Hoa Kỳ.
Các lĩnh vực Bin Corporation Group đang hoạt động bao gồm tư vấn quản lý doanh nghiệp, tư vấn tài chính, tiếp thị kỹ thuật số, thương mại điện tử, du lịch, bất động sản, công nghệ.
Tập đoàn phát triển hệ sinh thái đa dịch vụ với sứ mệnh "Sự phát triển của khách hàng là mục đích hoạt động của chúng tôi". Với khách hàng doanh nghiệp, chúng tôi hỗ trợ phát triển, nâng tầm giá trị và vị thế cho doanh nghiệp của họ. Bên cạnh đó, chúng tôi đề cao sự tiện lợi, tính nhanh chóng, chi phí hợp lý khi cung cấp dịch vụ cho khách hàng cá nhân trên toàn cầu.
Từ thế mạnh là nền tảng công nghệ và con người, chúng tôi liên tục nâng cấp chất lượng dịch vụ để tạo lợi thế cạnh tranh tại các quốc gia tiềm năng thuộc thị trường châu Âu, châu Mỹ và châu Á
