Job description for Customer Service at Helius Technologies Pte Ltd
Position Type: Contract, deputed to Banking Client | Work Location: Jurong or Changi
We are currently hiring for a Call Centre Agent/Customer Service position on 12 months contract basis, extendable (subject to project requirement) with a rotational shift.
We are looking for someone who have experience in customer service, inbound/outbound calls, customer support, telesales, or contact centre operations.
Please review the job details below and confirm if everything aligns with your expectations.
Key Responsibilities
- Inbound & Outbound Support: Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
- Transaction Processing: Accurately process secure customer requests, fund transfers, and data updates.
- Product Promotion: Promote banking products, digital self-service tools, and credit services.
- Performance Metrics: Meet performance targets for call resolution, service quality, and schedule adherence.
Shift and Work Schedule
- AM Shifts: Typical blocks such as 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM.
- PM Shifts: Typical blocks such as 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight).
- Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
- Compensation: Often includes monthly shift allowances.
Job Requirements
- Minimum GCE O-Levels or Diploma qualifications.
- Experience Criteria:
- Banking Call Centre/CS: Minimum 12 months of relevant experience.
- Non-Banking Call Centre/CS: Minimum 24 months of relevant experience.
- Fresh Graduates (Diploma/Degree): Minimum 2 to 3 months of customer service experience (internships, part-time, or entry-level roles welcome).
- O/A Levels & ITE Candidates: Minimum 5+ years of relevant experience in customer service or contact centre operations.
- Professional telephone etiquette and active listening capabilities.
- Ability to work rotating or staggered shift patterns.
- Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed.
