Job description for Customer Service at PT Bahana Aman Sejahtera
Requirements:
- Minimum D3 (Diploma 3) in any field.
- Fresh graduates are welcome to apply.
- Previous experience in customer service, retail, hospitality, or mall operations is preferred.
- Able to work shifts, weekends, and public holidays.
- Good communication and interpersonal skills.
- Friendly, patient, and professional attitude.
- Well-groomed and able to represent the mall professionally.
- Basic computer skills and familiarity with customer service systems.
Key Responsibilities:
- Welcome and assist customers and provide information about the mall, stores, facilities, promotions, and events.
- Handle customer inquiries, complaints, and feedback professionally.
- Support mall events, promotions, and customer engagement activities.
- Manage lost-and-found items and customer requests according to mall procedures.
- Ensure all customer service activities comply with mall policies and service standards.
