Job Requirements
Skills
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Job description for Customer Service Specialist at Rahsa Nusantara
- Diploma in business, communications, or a related field. Bachelor degree are advantegous
- Embrace diversity and passionate in healthy sustainable living
- Previous experience in a customer service role is preferred
- The flexibility to work irregular hours, when required
- Superb written and verbal communication skills
- Understand customers perspectives with cognitive, emotional and compassionate empathy.
- Promptly responding to customer queries via email, live chat, video, phone, and social media channels
- Immediately escalating serious complaints or issues that you are not equipped to deal with
- Excellent ability in communication, espicially verbal confidence and persuasiveness for selling the product at the end of the month
- Maintaining a polite, helpful, and professional manner at all times
- Familiarizing yourself with new products and services as they are introduced
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