Job Requirements
Skills
Job description for Customer Service Specialist at Watson's Personal Care Stores Pte Ltd
The role of Customer Service Specialist deals with customers on all matters inclusive of inquiries, resolution of complaints/feedback via various feedback channels.
- Provide quality customer service to customers via various channels that include but not limited to calls, online, live chat, walk-ins etc
- Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers.
- Listen, probe and question in order to clarify and understand customer needs.
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Follow-up on outstanding cases and perform call back to customers if necessary.
- Assist on membership matters such as points issues, replacement cards, and activation of cards.
- Assist on prize collections for contests.
- Work as a team and ensure that the customer service level is met.
Education & Experience
- Possess minimum G.C.E 'O' level
Personal Attributes
- Highly adaptable to a fast-paced and dynamic work environment
- Pleasant disposition and personality
- A team player
- Possess a sense of urgency with high EQ
Competencies
- Proficiency in English
- Customer-oriented with good interpersonal and communication skills
- Candidates with experience in customer service or contact centre will have an added advantage
- Candidates with a passion in customer service are welcome to apply