Job description for Customer Service Representative at TOPTAL Indonesia - PT. Top Talenta Indonesia
Company Description
TOPTAL Indonesia is a growing organization focused on delivering high-quality services and solutions to clients across various industries. The company values professionalism, collaboration, and continuous improvement, providing team members with opportunities to develop their skills and advance their careers. TOPTAL Indonesia emphasizes a supportive work environment where ideas are welcomed and performance is recognized. The team in Yogyakarta plays an important role in maintaining strong client relationships and ensuring a positive experience for all stakeholders.
Role Description
This is a full-time, on-site Customer Service Representative role based in Yogyakarta. The Customer Service Representative will handle incoming inquiries through phone, email, chat, or other channels, providing timely and accurate information to customers. Responsibilities include resolving issues, processing requests, documenting interactions in company systems, and following up to ensure customer satisfaction. The role also involves collaborating with internal teams to escalate complex cases, identifying recurring issues, and suggesting improvements to enhance the overall customer experience. The individual in this position will be expected to maintain a professional demeanor, adhere to company policies, and meet established performance metrics.
Qualification
- Ability to perform core Customer Service and Customer Support tasks, including handling inquiries and resolving issues.
- Skills related to Customer Satisfaction and Customer Experience, with a focus on building positive, long-term relationships.
- Experience working as Customer Service Representatives or in similar client-facing roles is strongly preferred.
- Strong communication skills in English and Indonesian, both written and verbal.
- High level of empathy, patience, and problem-solving ability when interacting with customers.
- Comfort with using customer service software, CRM tools, and standard office applications.
- Ability to work on-site in Yogyakarta, manage time effectively, and handle multiple tasks in a fast-paced environment.
- Diploma or bachelor’s degree in any field is an advantage; relevant experience may be considered in lieu of formal education.
