Job Requirements
1 - 3 years of experience
Skills
Job description for Customer Service Representative at Oakwood Premier AMTD Singapore
· Adhere to our grooming standards at all times.
· Welcomes and greets guests (by name if known) always in a warm and friendly manner.
· Conducts guest’s Check-In & Check-Out in an accurate, efficient and friendly manner.
· Conducts in-room orientation in a professional manner.
· Ensures that all guest’s registry information is complete and handled with privacy and confidentiality.
· Issues keys based on strict established procedures.
· Familiarizes him/herself with all information regarding the property’s facilities, services, operating hours, special promotions and events at all times.
· Updates him/herself in all citywide special events so as to provide residents with accurate information and advice when requested.
· Knows by heart all apartment types, location, features and their respective rates.
· Familiarizes him/herself with proper handling and operation of all residential facilities, appliances and other related equipment.
· Addresses all guests’ concerns or complaints with the utmost urgency. Handles all guests’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.
· Acquaints him/herself with all back-up systems at the Customer Service to ensure continuous efficient service in the event of a computer system shutdown.
· Coordinates properly with Housekeeping regarding room status (check-in, check-out and other special instructions for the tenants)
· Knows by heart all emergency and safety procedures, and to properly act based on them when the situation arises.
· Reports to Management all guests’ feedback, complaints or unusual incidents experienced.
· Maintains the cleanliness and neatness of all work areas, utilizing free time cleaning and tidying up.
· Turns over information and ensures all legitimate pending tasks are properly endorsed and acted upon by the succeeding shift.
· Maintains the Residents’ Lounge in good order by checking that items are replenished, everything is correctly in place
· Knows and conforms with established accounting policies and procedures to develop a thorough knowledge in all aspects of Cashier mode in computer system and its relation to other operating departments.
· Conducts accurate handling of payment transactions based on strict established procedures. (i.e. Cash & paid-outs, credit cards)
· Coordinates with finance department in settlement of guest folios, handling special billing instructions as well as other billing related queries.
· Conducts Night Audit Tasks based on established procedures and guidelines.
· Ensures that all reservations are entered accurately, and database update maintained consistently.
· Ensures that all reservations are thoroughly reviewed prior to guest’s arrival.
· Familiarizes herself/himself with billing and credit policies to effectively handle and process billing requirements.
· Develops and maintains an accurate and updated filling system of all correspondence for easy access and retrieval.
· Transfers calls to guests using the standard approved phrasing.
· Takes messages accurately and prints them for sending to respective apartments.
· Familiar with the different local auxiliary and emergency services available to all guests (i.e. hospitals, police, help hotlines, embassies/consulates, restaurants, theaters etc.)
· Reports to Management any emergencies or incidents reported by residents.
· Conducts wake up calls based on standard procedure.
· Activates voice mail system in the event that the reception desk is unattended at any given time.
· Any other duties as directed.
https://www.careers-page.com/careersoakwoodasia/job/RX7VR