Job description for CUSTOMER SERVICE REPRESENTATIVE/ KINATAWAN NG SERBISYO SA KUSTOM at Công ty GIP
JOB DESCRIPTION:
- Track and monitor order status from placement to successful delivery;
- Coordinate with warehouse, logistics, and customer service teams to ensure timely order processing;
- Update order information in the system and report any arising issues (lost items, delayed shipments, returns, complaints);
- Work with logistics partners to resolve delivery-related issues;
- Control the return rate, identify root causes, and propose solutions for improvement.
- Assist customers and sellers in retrieving order information;
- Generate periodic delivery performance reports (successful delivery rate, order processing time, etc.);
- Perform other tasks as assigned by direct management.
REQUIREMENTS
- Essential qualifications
- Fluent in Filipino;
- Having right to work in Philippines;
- Fresh graduates are welcome to apply;
- Have basic knowledge of computers;
- Graduated from vocational school/college/university in relevant fields (Logistics, Economics, Business Administration, E-commerce, etc.);
- Nice-to-have qualifications
- Basic English communication skills is an advantage;
- Experience in order tracking, logistics, or e-commerce fulfillment;
- Proficient in order management tools, Google Sheets, and Excel;
- Strong communication skills and ability to work with multiple departments;
- Ability to work under pressure, meticulous, detail-oriented, and responsible;
- Preference for candidates with experience working with major logistics providers such as GHTK, Ninja Van, J&T, Shopee Express, Lalamove, etc.
BENEFITS:
- Salary wage 755 Peso/day + plus monthly KPI bonus 4908 Peso/month;
- Continuous training to enhance professional skills and career development.
WORKING TIME: From Monday to Saturday (9:00 a.m. - 18:00 p.m.; Lunch break 12:00 p.m. - 13:00 p.m.)
WORK LOCATION: 23 Zabarte Road Novaliches, Kaligayahan, Quezon City, Metro Manila, Philippines.
