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Customer Service Online (Provider)

Rp1,700,000 - 2,200,000/Month
Full-Time ยท On-site
Minimum Senior/Vocational High School
Less than a year of experience

Job Requirements

On-site
Less than a year of experience
Minimum Senior/Vocational High School
18-30 years old
Male only

Skills

Customer Service

Communication Skills

Problem Solving

Customer Support

Customer Relationship Management

Help Desk

Call Center

Job Benefits

Health Insurance

Career Path

Gaji Pokok

Sales Commission

Asuransi Kesehatan Swasta

Work Insurance

THR

Gathering karyawan

insentif

This job post is managed by

HI
HRD ION NETWORK

Job description for Customer Service Online (Provider) at ION Network

JOB DESK

  1. Menerima, eskalasi, mengedukasi semua jenis pelaporan yang masuk melalui media pelaporan yang digunakan CS (Hotline/sosial media/ ticketing/ WA/ Livechat)
  2. Membuat jadwal maintenance yang dibutuhkan oleh pelanggan
  3. Berkoordinasi dengan semua divisi BROADBAND
  4. Membuat daily report harian dan bulanan
  5. Follow up kendala client
  6. Melakukan crosscheck hasil maintenance teknisi

KUALIFIKASI

  1. Laki-laki (untuk shift malam)
  2. Pendidikan minimal SLTA
  3. Disiplin, empatik, good attitude
  4. Memiliki kemampuan komunikasi yang efektif
  5. Multitasking, sabar, dan toleran
  6. Memiliki kemampuan problem solving yang kuat
  7. Menguasai microsoft office
  8. Berkenan menjadi call center yang baik (tidak berlogat)
  9. Memiliki inisiatif tinggi
  10. Mampu bekerja di bawa tekanan
  11. Bersedia rolling shift pagi, siang, sore, dan malam
About the company
ION Network
Information Technology and Services
1001 - 5000 employees

๐—œ๐—ข๐—ก ๐—ก๐—ฒ๐˜๐˜„๐—ผ๐—ฟ๐—ธ ๐—ฐ๐—ผ๐—ป๐—ป๐—ฒ๐—ฐ๐˜๐˜€ ๐˜๐—ต๐—ฒ ๐˜„๐—ผ๐—ฟ๐—น๐—ฑ ๐˜๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฒ๐˜€ ๐—ฎ๐—ป๐—ฑ ๐˜๐—ฒ๐—ฐ๐—ต๐—ป๐—ผ๐—น๐—ผ๐—ด๐˜†. ION Network is a group of digital companies providing integrated network solutions across Indonesia and beyond, offering services in ๐˜๐˜ฏ๐˜ต๐˜ฆ๐˜ณ๐˜ฏ๐˜ฆ๐˜ต, ๐˜‹๐˜ข๐˜ต๐˜ข ๐˜Š๐˜ฆ๐˜ฏ๐˜ต๐˜ฆ๐˜ณ, ๐˜ข๐˜ฏ๐˜ฅ ๐˜Š๐˜ญ๐˜ฐ๐˜ถ๐˜ฅ ๐˜Š๐˜ฐ๐˜ฎ๐˜ฑ๐˜ถ๐˜ต๐˜ช๐˜ฏ๐˜จ. With a strong national backbone, we deliver reliable, stable, and high-quality connectivity to support digital transformation across various sectors from corporations and businesses to institutions and households. At ION Network, technology is inseparable from values. The name ๐™„๐™Š๐™‰ itself embodies the principles that form the foundation of every connection we build:

๐—œ๐—ป๐˜๐—ฒ๐—ด๐—ฟ๐—ถ๐˜๐˜†: Upholding honesty and strong moral principles.
๐—ข๐—ฏ๐—น๐—ถ๐—ด๐—ถ๐—ป๐—ด: Serving with sincerity and dedication.
๐—ก๐—ผ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜†: Acting with responsibility and respect toward all.

Because we are more than just a network provider. We are your partner in digital growth, committed to delivering trustworthy and meaningful connections for the future.

Office address

Jl. Tanah Merdeka No.1, RT.10/RW.3, Rambutan, Kec. Ciracas, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13830

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