Customer Service (must worked with Australian before)
Skills
Job description for Customer Service (must worked with Australian before) at Upscalix
Upscalix is a company which provides innovative solutions in web, mobile app, and online marketing to help your business to reach market audiences and increase client satisfaction in multiple platforms.
We are looking for Customer Service.
What you Will Do
- Call clients to gather requirements (not cold calling, only call existing clients)
- Support the sales people in organizing requirements
- Other admin tasks
Requirements
- 1 - 3 years of proven working experience as Customer Service
- Previously working with Australian is a must, as the candidate will need to be familiar with Australian distributors, suppliers
- Ability to take extreme ownership over your work
- Ability to adapt in VUCA (Volatility, Uncertainty, Complexity, Ambiguity) environment
- Willing to work according to Australian time or 6 AM – 3 PM Jakarta Time (9 hours include 1-hour break)
Perks and Benefits
- Total 33 days of holidays, 5 days more than Indonesia's
- The holidays are the accumulated 20 days of paid annual leave, 10 days of paid sick leave, and paid Australian public holidays
- Potential paid work visit to Australia
- Work-life balance (No need to work outside of your 8 hours/day)
- Health and wellness benefits (BPJS Kesehatan dan Ketenagakerjaan) paid 100% by the company
- Tax Incentive (Your tax will be paid 100% by the company)
- Performance bonus
- Ied Fitri Bonus (THR)
- Referral Fee of IDR 4 Mills
- Free food and beverages
- Company dinners
- Monthly team building events
- Personal development benefits
- Personal ideas/business funding
About the company
Upscalix is a Software Development Company based in Indonesia & Australia. We love solving tough problems with great user experience. We build web-based and mobile app solutions for clients in Australia and Indonesia.
Who should apply?
People who want to make a difference. People who want to be a part of a growing team. People who are loyal and interested to grow together with the company. People who embody curiosity, awareness, resoluteness and empathy – who are flexible, proactive, and driven.
Perks & Benefits:
- Work directly with overseas clients
- Flexible work hours
- Good work-life balance
- Opportunity to work remotely from home
- Can be promoted and salary can be increased at any time (performance based)
- BPJS insurance will covered by the company
- THR and annual bonus
- Can sponsor Visa to move to Australia
- Potential to be a team lead and get company shares
- Opportunity to get funded for your product ideas
- Opportunity to be sent Australia for company training and development
