Job Requirements
Skills
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Job description for Customer Service Lead at Pt. Tritunggal Multi Cemerlang
- Experienced in managing Customer Service as Lead / Manager / SPV min 2 years
- Proficiency in using Customer Service Ticketing Software
- Love to provide an excellent service to the customers in a good way
- Have a good attention to detail
- Creative, communicative, responsible and self-motivated
- Excellent in analyzing data and skillful in Microsoft Excel
- A good leader in managing his/her team
- Highly productive and a natural problem solver
- Responsible for monitoring Customer Care activity in respond to customer's inquiries
- Responsible for monitoring Customer Service activity in respond to customer's problems
- Responsible in increasing Customer Service performance
- Responsible in managing the team
- Responsible for developing Customer Service as a team
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