Job Requirements
Job benefits
-
Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
This job post is managed by
Skills
Job description for Customer Service Executive ( Call Center ) at Qxpress Pte Ltd
- Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
- Provide excellent customer service and attend to partner's request of assistance.
- Advise clear and accurate information based on sellers/partners/internal staff enquiries.
- Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
- Follow-up on cases when necessary.
- Able to settle escalated cases within the specified limit in accordance to the company’s pickup policy.
- Other ad-hoc duties as assigned.
- Only Singaporean
- Able to start immediately will be preferred!
- Prior experience in call centre is preferred but if you are willing to learn and have a positive attitude is good too!
- Basic Salary
- $1900 (Probation)
- $2200 (confirmed)
- Attendance incentive - $300 (no lateness, no absences)
- Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$400/monthly tenure/job allowances
- Meal Allowance for any day's overtime more than 2 hours - $10
- Overtime pay eligible
- Mon-Thu 9am - 7pm
- Fri 9am to 6pm
- Overtime Sat 9am - 1pm (roster)