Make sure you’re applying to a legit company by checking their website and job posts.
Job description Customer Service Executive ( Call Center ) Qxpress Pte Ltd
- Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
- Provide excellent customer service and attend to partner's request of assistance.
- Advise clear and accurate information based on sellers/partners/internal staff enquiries.
- Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
- Follow-up on cases when necessary.
- Able to settle escalated cases within the specified limit in accordance to the company’s pickup policy.
- Other ad-hoc duties as assigned.
- Only Singaporean
- Able to start immediately will be preferred!
- Prior experience in call centre is preferred but if you are willing to learn and have a positive attitude is good too!
- Basic Salary
- $1900 (Probation)
- $2200 (confirmed)
- Attendance incentive - $300 (no lateness, no absences)
- Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$400/monthly tenure/job allowances
- Meal Allowance for any day's overtime more than 2 hours - $10
- Overtime pay eligible
- Mon-Thu 9am - 7pm
- Fri 9am to 6pm
- Overtime Sat 9am - 1pm (roster)
- Medical coverage