Job description for Customer Service Assistant at Shui Xing Ventures Sdn Bhd
Responsibilities
- To liase with carrier, custom and customers and relevant departments for tracking of shipments
- Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period
- Handle and resolve all customer complaints /inquiries via mail or phone in a timely
- To coordinate internally and externally on the shipping arrangement and documentation preparation
- Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP
- Ensure individual job task is being fulfilled in term on delivery time and cargo safety
- Any other ad hoc and administrative duties
Requirements
- Candidate must possess at least SPM/STPM/Diploma in any discipline
- At least 1 years of customer service explore with familiarity in the freight forwarding industry
- Excellent and strong communication skill, spoken and written in English and Bahasa Melayu
- Proactive with strong interpersonal skill
- Able to work independently with multitasking abilities and able to take work pressure
