Job Requirements
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Skills
Job description for CUSTOMER SERVICE AGENT at Maido Agency
- Demonstrate a thorough understanding of Maido’s vision, mission and business philosophy and be able to influence others.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with clients and always carry an appropriate level of professionalism and manners at all times.
- Serve as the lead point of contact for all client account management matters in a timely manner.
- Ensure the timely and successful delivery of our solutions according to the client's needs and objectives.
- Strong and effective communication to understand the client’s interests and behaviors. Always put yourself in the client’s perspective.
- Hold yourself accountable for customers' investments in order to build customer trust and loyalty during their services with Maido.
- Must be able to forecast and predict upcoming risk and perform a risk management plan in order to prevent it.
- Must be honest even in difficult situations and take responsibility when unable to meet customer expectations.
- Utilizing our Takumi’s portal (our AI-powered library of success case studies and information) and Client Dashboard to propose applicable marketing strategies for businesses.
- Maintaining the dashboard usage to implement and monitor client's works.
- Ensuring all of the brand's information or client's requests will be fulfilled and updated frequently for the internal team.
- Providing information to clients regularly and ensuring all the Dashboard's data is correct.
- Always ahead with the latest digital trends and latest industry news.
- Keep the General Manager up to date with real-time data in order to evaluate corporate strategy.
- Ensuring constant client's and internal feedback to optimize Maido’s system.
- Strong liaison between client’s demands to internal's needs to achieve win-win outcomes.
- Acts as a resource to all team members, focused on enabling their success in establishing new relationships with prospective clients.
- Managing and supervising account intern, account executive to ensure all initiatives are aligned with clients.
- Using a work management platform (Click Up) to manage your tasks along with tracking the working progress of your team members & related teams.
- Strong management of day to day projects, ensuring effective collaboration and execution to clients’ queries and issues when they arise.
- Develops trust, motivates team members , and always practices empathy and respect towards each other.
- Tech-savvy, self-starting, resourceful, entrepreneurial, endlessly curious, and highly ambitious.
- Understand Maido's philosophy and be able to demonstrate it in your daily works.
- Maintain and reflect Maido’s values, mission and vision daily
- Humble, respectful, responsible, and grateful
- Roll-up-your-sleeve attitude and eagerness to learn
- Hold yourself accountable for your decisions and actions .
- Responsible for Maido’s reputation during employment.
- Demonstrate respect for others.
- Strong Communication
- Always Proactive
- Great attention to details
- Exceptional Relationship management
- Strong Forecasting skill
- Good Mentoring skill
- Great Time management
- Outstanding Task management
- Ability to influence others
- Strong Problem-solving skill
- Excellent Stress management skill
- A great people-person
- Strong Leadership skill
- Data studio
- G Suite
- Click up
- iOS
- Supermetric
- Meta Business Manager
- Meta Library
- Meta Business Suite
- GG Analytics
- Ahref
- 1+ years of customer service experience, preferably in a related field
- You must be above 25 years of age.
- A valid license and reliable transportation is a must.
- Maido offers a high and competitive salary (customer service agent: 18,000,000vnd)
- Maido has an awesome and inspiring work environment and business culture.
- Maido is all about work efficiency, our internal platform has an automatic report system, where you can work more productively and avoid tedious tasks.
- Our office is located at the center of District 1.
- Maido provides our employees with high-quality equipment from Apple, Samsung, Dell, and Sony because we want you to do your best at work.
- We are dedicated to offering unlimited growth opportunities.
- International business travel: Have opportunities to apply for citizenship, travel overseas and work in Japan.
- Legality: Maido ensures that our employment contracts are transparent, and your health care benefits will be fully provided.
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