Customer Relationship Management (CRM) Lead
Skills
Job description for Customer Relationship Management (CRM) Lead at GREDU
This role requires:
- Bachelor's degree in marketing/economics/business with >3 years of account management experience
- Excellent communication, interpersonal, listening skill, and good with negotiation
- A team player with leadrship skills
- Proficient in all microsoft app
Job Description:
- Giving the direction of the day-to-day work of the team
- Providing insight that captured from the team
- Provide customers with useful information and maintain their expectations
- Verify issues and complaint (product related) → Verification process
- Major issue handling
About the company
GREDU is a social ed-tech platform that aims to increase the level of engagement in a school environment to improve the overall schooling experience, for teachers, parents, and students.
How We Work:
- Iterate - We believe that "Speed Trumps Perfection" so we test and deploy daily.
- Collaborate – Better than making the dream work, teamwork makes the code work. Through a fun work-space, Slack and peer reviews, our teams work together to build amazing solutions.
- Innovate – With the belief that “Everything is Written in Pencil”, we encourage our teams to test new frameworks, learn new languages and challenge the “status quo” to make us better.
What is it like working at GREDU?
GREDU culture can be said to be easy-going. We look at the result (dead-line oriented) and let our partners explore ideas and imagination on the product rather than micromanage every little detail. We would like to think of the people that work with us as our PARTNER rather than EMPLOYEE, and we always value and take-in any insight and idea that comes from our partners, because we believe that our partners have the same social value as us, which is to improve the educational environment.
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