Customer Relations Intern - Glints Future Leaders Programme

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential. Join the Glints Future Leaders Programme (GFLP) a structured internship designed to develop high-potential students into the next generation of regional leaders in the talent platform and HR tech industry.

We’re looking for a Customer Relations Intern to join our Customer Relations and Customer Experience team to grow Glints' brand presence in Indonesia and support the company's products through various customer support channels.

What You’ll Be Doing

• Deliver outstanding customer service through multiple channels including live chat, WhatsApp, social media, and email
• Manage a high volume of customer inquiries efficiently and address their needs with empathy and understanding
• Resolve customer complaints by providing appropriate solutions within set time limits and ensure follow-up for confirmation
• Collaborate with the Customer Experience team to gather customer insights and provide regular feedback for continuous improvement
• Use your expertise in CRM platforms, especially Zendesk and Freshdesk, to streamline service processes and improve customer interaction
• Apply problem-solving and analytical skills to identify and address customer issues effectively
• Maintain accurate customer records, follow up on issues, and ensure interactions are handled with attention to detail and precision.
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Why You Should Join Us

• Regional Exposure: Be immersed in our Southeast Asia Talent ecosystem, from Discovery Week to cross-functional regional projects, you'll collaborate with teams and stakeholders across Singapore, Indonesia, and beyond
• Guided Mentorship: Every GFLP intern is paired with a Hiring Manager (Mentor) for professional growth and a Team Buddy for social integration within the assigned department
• High-stakes Projects: Work on a key project independently or as a team to solve a real-business problem with potential for implementation
• Leadership Access: Gathering and sharing sessions with our key leaders, founders and CEO, and participate in our key business review meetings
• Post-Internship Recognition: At the end of your internship, you will present your key project/learnings to a leadership panel and receive a "GFLP Certificate" as an endorsement. You will also be evaluated based on your project and work outcomes for a full-time conversion opportunity (priority for final year students or graduates)

Who We Are Looking For

• 0 - 1 year of experience in Customer Service or Contact Center (non-voice)/Fresh graduates with previous internship(s) experience
• Minimal Diploma from any major. Fresh graduate or last year undergrad student are welcome as long as can do 5 days WFO
• Familiarity with CRM systems and practical tools like Zendesk and Freshdesk.
• Empathetic and stress tolerance
• A team player, but also a self-starter
• Strong interpersonal skills
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

Working Arrangement

• On-site at RDTX Square, Kuningan, South Jakarta
• Monday - Friday, 9 AM to 6 PM
• Glints implements Bring-Your-Own-Devices policy, so you will need to bring your own device (laptop)
  

Let’s Realize Human Potential.

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.

We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.

What is Glints?

Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential.

Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date.

Our tech-enabled approach to recruitment and career discovery connects more than 3 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency.

Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.

In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times.

Who We Are

At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, is what guides our decisions and actions, and is what makes us special.

#RIIBCOH:

1. Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)

2. Integrity: Have courage, be guided by the truth, don’t be afraid

3. Impact: Missionaries, not mercenaries

4. Beginners’ Mindset: Stay humble, don’t be attached to ego

5. Customer Obsessed: Customers First

6. Ownership: Care intensely about the mission and take responsibility

7. High Standards: Dream big and deliver epic outcomes fast

Where We Work

Since Glints was officially launched in Singapore in 2015, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, China, Taiwan, Malaysia and Philippines.