Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
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Workstation assistance
In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.
Skills
Job description for Customer Relations Executive at VISPARK
- Assist the Teaching Operations Manager on day-to-day operational and administrative matters.
- Understand and operate areas of the integrated student and teacher management system, and any other related software programs that support the organisation.
- Coordinate and manage quick response strategy for smooth interdepartmental services.
- Provides clear and concise problem-solving strategies and solutions to parents and teachers as required.
- Respond to ad-hoc requests from teachers, curriculum, parents, technical and finance team.
- Generate weekly reports that highlight key data points for analysis and decision-making.
- Maintain a comprehensive current database on all services.
- Develop an awareness of respect for the customs and cultures of trainees, managers and interdepartmental colleagues.
- Participate in internal projects aimed at improving processes and increase knowledge sharing to improve work efficiencies, quality and lowering of operational cost.
- Any other ad-hoc duties as required.
- A Bachelors’ Degree in a STEM (Science, Technology, Engineering, Mathematics) field or other related courses.
- Diploma holders with experience in similar fields will be considered.
- At least 1 year experience in customer service or related operations/servicing fields.
- Strong communication skills in both English and Mandarin for cross borders communication and reporting.
- Meticulous and is able to perform prioritization of tasks.
- Able to work independently, and be a team-player in a collaborative team.