Job Requirements
This job post is managed by
iswan
Last active 2 years ago
Skills
Job description for Customer Engagement Intern at PolicyPal
You will:
- Work closely with the Customer Care Team.
- Ensure all customer queries are responded to most appropriately and considerately in accordance with SLAs.
- Maintain long-term customer relationships by identifying and assessing customers’ needs and providing top-notch support.
- Support and develop the customer care strategy and KPIs.
- Reply and resolve all customer conversations.
- Handle customer complaints and provide appropriate solutions / alternatives.
- Providing adequate and effective support by diligently understanding the issues and assuring customers with comprehensive solutions.
- Find innovative ways to continuously improve existing processes and customer experience.
- Act as the voice of the customer, offering insights to the teams to build a better customer experience.
- Meet customer satisfaction score and average response time targets.
- Always go the extra mile to delight customers.
We’re looking for:
- Ability to facilitate open and direct communication when working with multiple teams to find rapid resolutions.
- Strong management and communication skills.
- Desire to go the extra mile to delight customers.
- Assist with webinars and events
- Ability to start and get things done.
- Ability to handle ambiguity.