CRM Staff
Skills
Job description for CRM Staff at PT. Usaha Pintar Pratama
Job Description:
1. Help to run, maintain, monitor, and optimize CRM programs
2. Own all KPIs and metrics in order to proactively optimize and develop recommendation for improvement on CRM Programs to create best customer experience
3. Aware of retention effort
4. Collaborate with other teams, including product, engineering, category, and data
5. Doing A/B test activities for all campaign channels (e.g., email, Whatsapp, Push Notification, SMS, and In-App Banner)
Qualification:
1. At least 1 years of hands-on experience in CRM and Performance Marketing
2. Analytical mindset with exceptional critical thinking capabilities.
3. Familiar with CRM tools (e.g. Mo Engage, MailChimp, CleverTap, etc) and KPIs.
4. Strong online marketing strategy for retention (audience understanding, channels knowledge, conversion rate optimization).
5. Problem-solver, critical and logical thinker, and fast-learner.
6. Strong communication skills to build & maintain collaborative relationships with the stakeholders and to share the reports & insights of the campaign performance.
7. Fluent in english.
8. Good ability in Excel is a must.
About the company
Pasarnow merupakan solusi penyedia kebutuhan bahan makanan & minuman, serta kebutuhan non pangan lainnya bagi bisnis & rumah tangga. Komitmen kita adalah untuk dapat memberikan pelayanan terbaik, harga terbaik, dan kualitas terbaik. Pengalaman belanja pelanggan menjadi lebih nyaman bersama Pasarnow.
Office address
Jl. Bulungan No. 16 RT 11 RW 7, Keramat Pela, Kebayoran Baru