CRM Manager
Ho Chi Minh City, Vietnam
Data Science
Full-Time
Posted 2 years agoUpdated a year ago
Important Information
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Job description
- Lead CRM transformation initiatives in Sales, Customer Support, Marketing, Partner Management and Professional Services.
- Develop the CRM vision for the future, creating an atmosphere of collaborative partnership and mutual trust working with the business by leveraging diverse views and encouraging innovation.
- Partner with business, to understand processes, gaps and goals working with internal and external technology teams.
- Effectively manage the delivery of project, enhancements and support requests balancing business priorities with available Business and Application user capacity.
- Align with the business stakeholders and deliver project on time and to the plan of record.
- Provide management oversight to ensure CRM are maintained at an optimal operating state especially at quarter Close and year end.
- Collaborate with the Finance and Analytics team to deliver resilient application management services to the business.
- Work hard, have fun, compliment colleagues for work well done.
COMPETENCIES
- Deep understanding of sales, customer support, partner management professional services and marketing processes and tools.
- Adept in facilitating planning sessions to define business objectives, requirements and processes.
- Ability to think critically, solve problems, make decisions and build trust across the organization.
- Proactively communicates issues and risks and escalate conflicts, proposing options for resolution
- Excellent listening skills to understand and interpret stakeholder responses and ability to communicate effectively (written and verbally) with both technical and non-technical parties
- Must be a self-starter, and thrive in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships
QUALIFICATIONS
- Deep understanding of Customer Relationship Management (CRM) and Sales processes for Software, Platform and Technology companies; B2B and SaaS
- Experience with either sales or customer service/customer success business processes related to:
- Sales: Inside Sales, Field Sales, Sales Management, Sales Operations, Master Data Management, Order Management, Billing
- Service/Customer Success: Service Strategy, Service/Experience Design, Service Delivery, Service Operations, Customer On-boarding, Adoption & Success Management, Account Management
- Experience designing user journeys and user experiences for applications
Must have skills
About the company
HARAVAN - Everything you need to selling everywhere
HARAVAN was established in March 2014 as a SaaS company, providing breakthrough One-Stop SaaS Commerce Platform for SMEs, e-commerce merchants, retailers, and shops to start, run, and grow their business online and offline. HARAVAN is now serving 50,000+ businesses including top brands such as Vinamilk, AEON, THEFACESHOP, L'Oréal, Juno, Bitis’s, Thien Long, Kềm Nghĩa...
HARAVAN is the technology company in the SeedCom group, providing technology solutions for its members such as GHN, The Coffee House, Cầu Đất Farm, Juno, Eva De Eva, HNOSS, KingFood…
HARAVAN is the first Vietnam commerce solution provider was chosen by Google to join the Google Launchpad Accelerator program at Google headquarter. And the first Vietnam partner as a business solution provider for the Facebook Messenger platform.
We MAKE COMMERCE BETTER by giving the true value for merchants, businesses, startups, and our partners.
